Building a sovereign AI strategy for insurance

Artificial Intelligence is rapidly reshaping industries. But for highly regulated sectors like insurance, innovation must go hand in hand with control, transparency, and trust. In Luxembourg, Foyer Group and LuxProvide have teamed up to launch a proof-of-concept (PoC) project using sovereign AI infrastructure and European foundation models from Mistral AI. This positions Foyer among the first companies in the country to explore practical applications of these models—a significant milestone for Europe’s growing AI ecosystem.

Foyer’s AI strategy spans infrastructure, data platforms, foundation models, and practical use cases such as claims handling, customer service, and software development. Rather than seeing AI as just a technical upgrade, Foyer views it as a cultural shift, investing in employee training and change management to ensure AI complements, not replaces, human work.

“For us, AI is first and foremost a question of trust and reliability,” says Remy Els, CIO of Foyer Group. “This means taking a thoughtful approach, grounded in real use cases, and building up internal expertise gradually.”

Why LuxProvide and Mistral AI?

By working with a Luxembourg-based infrastructure provider and a European model developer, Foyer ensures compliance, control, and alignment with its values. The decision also reflects a focus on quality, flexibility, and a scalable, hybrid infrastructure that integrates seamlessly with existing systems.

The PoC focuses on several use cases: a code assistant for development teams using Mistral’s Codestral model, an IT Helpdesk chatbot to support internal users—with plans to expand to agents and customers—and hybrid integration between Foyer’s environment and LuxProvide’s MeluXina supercomputer.

Each partner contributes complementary strengths: Foyer translates complex business needs into clear AI use cases, Mistral provides sovereign, high-performance models, and LuxProvide delivers the computing backbone and expertise needed to make the system work. MeluXina, specifically designed to serve both public and private sectors, enables this by offering high-performance computing capacity tailored to industry needs.

“Our mission is to make sovereign AI accessible to all types of organisations, from major players like Foyer to smaller companies just getting started,” explains Filipe Pais, Chief Customer Success Officer at LuxProvide.

Trust, compliance, and future outlook

Security, trust, and regulatory readiness are central to the collaboration. MeluXina—as a sovereign, ISO 27001-certified platform in a Tier IV data center in Luxembourg—keeps sensitive data local and secure, which is key for finance and insurance.

The PoC infrastructure is already live, with models fine-tuned on Foyer’s internal data and first encouraging results observed in terms of development efficiency, helpdesk performance, and overall agility. The initiative also allows Foyer to move forward while avoiding vendor lock-in and technical debt.

LuxProvide continues to invest in an AI-optimized version of MeluXina and offers adaptable support—from strategic partnerships to end-to-end assistance. Both partners see Luxembourg’s regulatory framework not only as a constraint but also as a differentiating asset that reinforces the country’s position as a trusted European AI hub.

Together, Foyer and LuxProvide are laying the foundations for a secure, high-performance and sovereign approach to AI—designed to meet real business needs.

Read the full interview of Remy Els and Filipe Pais here: https://www.siliconluxembourg.lu/empowering-ai-in-insurance-foyer-and-luxprovide-join-forces-on-sovereign-scalable-innovation/